The collaboration with ènostra culminated in a complete overhaul of the member services management system, replacing the previous one designed for Retenergie before it merged with ènostra.
The challenge is to manage the personalized services requested by members from ènostra, which range from simple yet essential energy-saving consultancy to the design and installation of photovoltaic panels, insulation, and many other services related to environmental sustainability and the use of renewable energy. These services are performed by a regional network of specialized technicians (often members of the cooperative) who are hired by ènostra and connected with the members who have requested the service according to very specific rules.
The member services management system, a web application developed by us using Java EE technology, hosted on our private cloud and available to ènostra in Software as a Service (SaaS) mode, manages the entire request process step by step, from the initial phone call to both technical and administrative completion. It handles all phases: request, technician applications, service assignment, offer and its acceptance (or, if applicable, rejection), service execution, work progress, invoicing, timely communications, and reminders to the various stakeholders. It also provides ènostra’s management with reports that allow them to maintain a constantly updated overview of the situation.